Announcing Telligent Community 7.5, Telligent Enterprise 4.5 and Telligent Analytics 4.0

Today, we are excited to announce the availability of the latest versions of our community software, Telligent Community 7.5 and Telligent Enterprise 4.5.  These latest updates to our platform make it possible for your customer or employees to interact across social channels and the enterprise while allowing you to manage social engagement and collaboration from a single platform.

Telligent Community 7.5 is focused on your customer experience.  Telligent Community delivers increased customer satisfaction and brand loyalty by increasing and deepening your customer engagement online, allowing you to innovate better and faster through integrated ideation and helping you make social pervasive across your customer channels.

Key enhancements include:

  • Real-time Alerts: Notifications keep members informed of new friend requests, feedback, answers to questions and other important activities as they happen in the community. These real-time updates from the community increase participation, keeping your members informed and engaged.

  • Message Center with Instant Messaging: Chat connects people to their friends one-on-one and in groups for real-time conversations. It makes communicating quick and easy – members can see who’s online and initiate a conversation in just one click. With chat, your community members are just seconds away from the support they need.

  • Social Ideation: Invite your customers, partners and employees to contribute their creative ideas. Social ideation encourages community members to respond to challenges, suggest ideas and vote on the best ones. Plus, real-time status updates keep your community informed of how their ideas are being implemented. Not only does social ideation allow you to innovate better and faster, it keeps your community members engaged every step of the way.

  • Social Login: In addition to Facebook, Twitter, LinkedIn and Salesforce, now people can register and sign-in to the community using their Google or Microsoft Live Connect accounts. Social network authentication makes it fast and easy for people to access your community using the social network account that they prefer.  Social login not only improves customer experience, it increases engagement and information sharing both inside and outside of your community. 

All of the resources you need to successfully install, administer and use Telligent Community 7.5 are available on Telligent.com:


Telligent Enterprise 4.5 is focused on customer experience management.  Telligent Enterprise is designed to help you acquire and support customers through social collaboration by maximizing employee productivity and time-to productivity, engage your employees and drive product and service innovation through internal social ideation.

Key enhancements include:

  • Real-time Alerts: Notifications keep employees up to date on feedback, Q&A and other important activities as they happen in the community. These real-time updates from the community increase participation, keeping your employees informed and engaged on the status of support issues, service requests, projects, sales opportunities and important events that impact the customer lifecycle.

  • Message Center with Instant Messaging: Chat connects employees to people in their professional networks one-on-one and in groups for real-time conversations. It makes communicating quick and easy – employees can see who’s online and initiate a conversation in just one click. With chat, your employees and partners are just seconds away from the information they need.

  • Social Ideation: Invite your employees to contribute their creative ideas. Social ideation encourages employees to respond to challenges, suggest ideas and vote on the best ones. Plus, real-time status updates keep your employees informed of how their ideas for product and service enhancements are being implemented, which means that they can communicate more effectively with your customers and prospects. Not only does social ideation allow you to drive product and service innovation, it keeps your employees engaged every step of the way.

All of the resources you need to successfully install, administer and use Telligent Enterprise 4.5 are available on Telligent.com:


Telligent Analytics 4.0 dynamically connects people to the information they need to make decisions and gives community managers insight that allows for immediate action.

  • Content Recommendations: Dynamic content recommendations connect people to the content they need quickly. Personalized for the individual and based on community analytics, the community anticipates what resources would be valuable to each member and suggests content. By surfacing content that is tailored to the individual, content recommendations increase efficiency and help you reduce costs.

  • People Recommendations: Dynamic people recommendations help community members build their personal networks. Personalized for the individual and based on community analytics, the community looks for people with similar interests to each member and suggests connections. By helping people find peers, mutual friends and experts, people recommendations help you create a more engaging customer experience. And healthy, connected communities yield more sharing, faster response times and more loyal customers.

  • Expert Identification through Behavioral Science: Telligent customers have long enjoyed the benefit of how analytics can provide insights into the types of contributors within a community. In Telligent 4.0 these capabilities have been expanded to include identification of experts within individual profiles. This new expert identification helps community members better evaluate recommendations and content contributed by these experts.
  • Crowdsourced Contributions: New with Telligent Analytics 4.0 is the ability to delineate between the different types of contributors in your community. Quickly compare contributions from employees and contributions from the community.  Helping you build a better picture of the health of your community.
  • Social Insights: Telligent now offers community insights directly within the community. The latest release empowers community managers and executive sponsors with analytics for community health, vitality, responsiveness, crowdsourcing effectiveness, participation and content that can be viewed anywhere in the community – from the homepage, through dashboards and within groups of interest. Now, you can get insight and take action immediately without ever leaving the community. Also new in Telligent Analytics 4.0 is the ability to share meaningful reports within the community.  Whether it be community participants, influential customers or group owners you can now control who has access to important community insights.
  • Configurable Reports: Using Telligent's widget framework, you can modify the reports in Telligent Analytics 4.0 to be tailored to your specific needs.
  • Built for Big Data: Telligent Analytics 4.0 was built with Big Data in mind.  Telligent data has been designed to make it easy to integrate with other business intelligence systems so that your organization can tap into the wealth of knowledge created by members in your community.

All of the resources you need to successfully install, administer and use Telligent Analytics 4.0 are available on Telligent.com:

If you want to upgrade please provide your details in an upgrade request to Telligent Support and we will get you setup with the proper downloads and licensing for our latest offerings where eligible.