Zimbra Connect for Salesforce supplements crowd-sourced community support with automatic and manual case escalation right in Salesforce - improving customer satisfaction with more proactive customer service.
Using Zimbra Connect, customers stay engaged while exchanging issue information publicly in the forum or, later, privately with a support agent via Salesforce with access to private open and closed case information at any time.
This documentation provides detailed articles to guide you to install, administer, and employ Zimbra Connect for Salesforce to create a seamless support experience for your customers.
The articles include:
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