Providing Exceptional Social Customer Service: HealthStream Shares How

How do we enhance customer service and build personal relationships with nurses and healthcare professionals? This was the challenge that HealthStream, an organization focused on improving the quality of healthcare by assessing and developing the people who deliver care, recently faced.

HealthStream’s solution? HealthStream decided to take the social route with its customer service model. It created a global online support community that today serves as a 24/7 online support hub for HealthStream customers to collaborate, receive support and discuss product feedback. Watch the video below to learn firsthand from Lauren Coppola, Associate Product Manager at HealthStream, how HealthStream is delivering exceptional social customer service experiences.