• Community Insights: Tracking Responsiveness Within Your Community

    Last month I kicked off my community insights blog series. The first topic from the four-part series focused on measuring the health and vitality of your online community . Today, I want to spend some time focusing on topic #2, which highlights how Telligent...
  • Sneak Peek #3: Gathering Ideas to Speed Innovation

    Here’s another sneak peek at what’s coming as part of our spring software release. In addition to onsite notifications and chat , social ideation is another enhancement to look forward to. Social ideation encourages community members to respond...
  • Sneak Peek #2: Using Chat to Speed Collaboration

    Here’s a sneak peek at another enhancement we’re introducing as part of our spring software release – chat. Along with onsite notifications (which I blogged about last week ), chat enables a more responsive and engaged community. This...
  • Sneak Peek: Using Notifications to Drive Social Community Engagement

    Here’s a sneak peek at the new notifications enhancement that’s coming in our spring software release. Today, community members receive an email alert notifying them when something of interest has happened in the community. Oftentimes, they...
  • Keeping Your Online Community Clean

    For public online communities, the time and effort it takes to keep the community clean of offensive content can sometimes be daunting for community managers. Spammers employ creative tactics to gain the attention of your community members and steer clear...
  • Online Communities – Recognizing and Rewarding Participation through Reputation

    Reputation, gamification, badges and rewards are all hot topics these days, especially in the context of online communities. By recognizing and rewarding community participation, you foster a valuable cycle of engagement. Your customers, partners, prospects...
  • Employee collaboration – How collaborative is your organization?

    The Harvard Business Review has been publishing a number of blog posts recently on the topic of employee collaboration, onboarding and evaluation, which provide a bevy of statistics and requisite commentary. A few statistics that stood out to me are:...