• Thrilled to Welcome “OT” to the Executive Team as CMO

    You can certainly read our official press release announcing Olivier Thierry as our new Chief Marketing Officer that was published this morning; however, I want to take a few moments to personally introduce and welcome him to Zimbra. First, Olivier is...
  • Telligent (Zimbra) Recognized as a Visionary by Leading Analyst Firm

    Gartner recently wrapped up its evaluation of social software in the workplace. Based upon completeness of vision and ability to execute, we’re pleased to be recognized as a Visionary in the space. This acknowledgement dovetails with the news of...
  • It’s all happening at the Social Media Lounge at The Big Social 2013

    The Big Social schedule is packed with a ton of company and customer led workshops and sessions. However, we’ve also got a bunch of social fun packed in there, too. We’re hosting a dazzling welcome reception at the beautiful, new Perot Museum...
  • Social Depth in Social Media and Online Communities

    Social depth in social media? Not an oxymoron. Forrester just released The Forrester Wave™: Social Depth Platforms report where it positions Telligent as a Strong Performer and discusses how and why brands are getting value by engaging their...
  • Show Your Community Manager Some Love Jan. 28

    On Jan. 28, you’ll have a chance to express that appreciation, along with the entire social industry. It’s Community Manager Appreciation Day – a special day created by industry analyst Jeremiah Owyang to bring attention to the emerging...
  • Employee collaboration – How collaborative is your organization?

    The Harvard Business Review has been publishing a number of blog posts recently on the topic of employee collaboration, onboarding and evaluation, which provide a bevy of statistics and requisite commentary. A few statistics that stood out to me are:...
  • Community Managers Share Best Practices on #CMGRs Appreciation Day

    Happy Monday! And happy Community Manager Appreciation Day! This is the fourth year for the social community celebration, which was originated by Jeremiah Owyang back in 2010. It’s a great day to reach out to your community manager and say thanks...
  • 3 Online Community Lessons from Social Media Week

    Social Media Week 2013 in NYC just wrapped up. There was a flurry of events on topics ranging from business to social impact to advertising and lifestyle. I attended events at JWT advertising agency on disruptive companies from diverse industries (film...
  • Social Communities, not just Social Media

    Today, over 1 billion people use social in one form or another. And did you know that social accounts for 25% of the time we spend online? There are tons of other great stats that talk about how important social is, but I don't have to tell you because...
  • Digital Convergence: Driving the Social & WCM Experience

    Social accounts for approximately 25% of the time people spend online – this includes social media, such as Facebook and Twitter, and also online communities. Social media is where people connect with friends, share photos and build relationships...
  • Keeping Your Online Community Clean

    For public online communities, the time and effort it takes to keep the community clean of offensive content can sometimes be daunting for community managers. Spammers employ creative tactics to gain the attention of your community members and steer clear...
  • Online Communities – Recognizing and Rewarding Participation through Reputation

    Reputation, gamification, badges and rewards are all hot topics these days, especially in the context of online communities. By recognizing and rewarding community participation, you foster a valuable cycle of engagement. Your customers, partners, prospects...
  • Good References for Great Community Management

    If you are new or ‘newish’ to community management, you are undoubtedly sifting through a trough of information and advice to help you establish your role. Been there, done that – and still doing it! As a community manager, like many...
  • Social Customer Service Webinar Highlights

    Our recent social customer service webinar spurred some great discussions about how to create a better customer experience through online community. We were fortunate to have two social media and community experts, Jeff Sullivan from Dell and Kim Celestre...
  • Telligent Raises $5 Million in Financing from NXT Capital Venture Finance

    Today, Telligent publicly announced that we received an additional $5 million in financing from NXT Capital Venture Finance. This is another great milestone in Telligent’s history, as it provides additional strength to our existing investor base...