• How Social Support Helps Macmillan Cancer Support Change Lives

    We invest a lot of time dreaming up new ways to make social engagement work for business – reducing costs, driving revenue, generating ideas. But what if your work, your mission, is to improve people’s lives? With sincere, awestruck appreciation...
  • Broadridge Paves the Way for More Open and Transparent Financial Services

    We frequently consult with new and existing customers on how to make company-owned communities successful. One of our best practices is to ensure that the community has a business objective. As I roll up my sleeves and work with our customers and partners...
  • Providing Exceptional Social Customer Service: HealthStream Shares How

    How do we enhance customer service and build personal relationships with nurses and healthcare professionals? This was the challenge that HealthStream , an organization focused on improving the quality of healthcare by assessing and developing the people...
  • API Healthcare Adopts Social for Support Community and Product Innovation

    API Healthcare is the largest healthcare‐specific vendor of workforce management solutions to the healthcare industry. So why adopt a social support community ? API Healthcare’s CEO promised its clients that the company would provide them with a...
  • A Stream of Thanks

    We are fortunate in America to have a holiday that simply inspires “thanks.” Gifts are not expected, nor are there any ceremonies to which we feel obligated (unless of course you consider a trip to your in-laws a chore). It is one day out...
  • Vote Today: 2011 Forrester Groundswell Awards

    Nominations for the 2011 Forrester Groundswell Awards are in full swing. These awards recognize organizations that are using social technology in exceptional ways to advance their goals. We are very excited to announce that two Telligent customers are...
  • How InSites Enhances Unilever’s R&D with Social Market Research

    InSites Consulting is one of the most awarded marketing and research consultancies in the industry, working with global brands like Danone, Kraft, Heineken and Unilever. One of its most successful projects is Unilever’s Inspire Us community, designed...
  • Expand Your Social Knowledge: American Marketing Association Shares Social Roadmap

    Looking to expand your knowledge on social and find out how online communities can benefit your organization? If so, we have a great resource for you! The American Marketing Association (AMA) recently worked with Telligent to create a social business...
  • Strides Being Made in the Treatment of Childhood Diseases

    As a former community manager for a non-profit, I know firsthand the immediate and positive impact a community can have not only on moving a cause forward, but the effect it can also have on the people who are championing the cause. This is just another...
  • Psion, Making Intercompany Collaboration Core to Business

    I love our customers. Really and truly. Talking to customers is my favorite part of a job that I'm passionate about, and Psion's community story is one of my personal favorites. Part of what makes a great story, fiction and non-fiction, is a great...
  • Golf Gets More Social with Titleist

    In 2004 I picked up golf as a way to bond with my dad. Fast forward six years and now I’m a member of Titleist’s online community for golf enthusiasts and players. In the community, members can share their golf stories, discuss tips for improving...
  • Welcome New Customer: Guidance Software

    We are very excited to announce Guidance Software as one of our newest customers. Guidance Software is a world leader in digital forensics, cyber security and e-discovery solutions. The organization is also recognized worldwide as the industry leader...
  • Congratulations ANA on Your Forrester Groundswell 2012 Award!

    When was the last time you thought, “what an innovative airport”? My thoughts exactly. That’s what makes ANA Aeroportos de Portugal’s 2012 Forrester Groundswell Award win such an interesting case study on how companies are creating...
  • Issaquah School District Pioneers a Modern Schoolhouse

    The days of chalkboards, printed school newsletters and infrequent communication among parents and teachers at annual meetings are on the decline. Advancements in technology that connect people to people, and to information, are making it quicker and...
  • Nextplora takes Market Research into the Social 21st Century

    Back in the dark ages when I was studying for my undergraduate degree at university, I took a job doing market research for a well known car manufacturer, who will remain nameless of course, to try and earn some extra money. They gave me the thankless...
  • Apptio Launches New Community Quickly With Telligent’s Packaged Service Offering

    “Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.” – Ferris Bueller We are moving quickly every day. It’s just the nature of this social business. Fast and social. But, I am always...
  • Customer Spotlight: HealthStream Cuts Support Costs with Community

    HealthStream helps healthcare organizations take care of their greatest asset: their people. It was looking for a way to create more personal relationships with customers who are primarily nurses and healthcare professionals. It wanted to give them...
  • Tyler Tech Gets Social with Clients to Enable Customer-Driven Support

    Tyler Technologies , a leading provider of software and services for local governments, is bringing governance into the modern day with technology that helps more than 10,000 local government entities improve day-to-day operations. Cities, counties...
  • Dell’s Secret to a Successful User Community is the Personal Touch

    Business is inherently social. We like to share ideas, debate, and brainstorm; whether that’s face-to-face, over teleconference or through social media forums. Whatever the medium, we want our voices to be heard. Not so simple when you’re...
  • Boost Association Membership with a Social Community

    Associations are rapidly adapting to the social Web to understand its members’ needs and wants, build cause awareness, keep current members engaged, attract new recruits and ensure that they are creating mutually beneficial relationships with members...
  • How Psion Fosters Open Innovation and Adaptive Ingenuity

    In our latest eBook, Social Customer Service – Customer Communities in 7 Steps , we discuss different business objectives for peer-to-peer communities: ideation, expertise exchange, Q&A, etc. I believe that the best pathway to understanding...
  • Congratulations to Constellation SuperNova Awards Semifinalists!

    Social business is rapidly changing the landscape of how businesses interact with their customers, employees, partners and members. Constellation Research is shining a spotlight on the people behind social who are trailblazing emerging and disruptive...
  • Summer Games, Mad Traffic and Promethean’s Social Enterprise

    With the Opening Ceremony for the 2012 Olympics now just two days away, London drivers are starting to feel the pinch as traffic restrictions go into effect. According to a report by the UK Department for Business, Innovation and Skills (BIS), Londoners...
  • Let’s Go to the Polls! Vote for Social Business SuperNova Semifinalists

    Constellation Research recently recognized Telligent customers as “Protostars” , semifinalists in its SuperNova Award competition. We’re extremely proud that five out of 10 semifinalists in the “social business” category...
  • New Case Study: AvidXchange Reduces Support Cases by 60%

    AvidXchange , an industry leading provider of automated bill payment solutions, works with a host of different industries and organizations, including customers such as Aetna, EastWest Bank, Brandywine Realty Trust and Equity Office Properties. As the...