• Social Depth in Social Media and Online Communities

    Social depth in social media? Not an oxymoron. Forrester just released The Forrester Wave™: Social Depth Platforms report where it positions Telligent as a Strong Performer and discusses how and why brands are getting value by engaging their...
  • The Future of Collaboration Starts Today: Telligent Acquires Zimbra from VMware

    Today, I am pleased to announce that Telligent has acquired Zimbra from VMware. Zimbra is an enterprise-class email, calendar and collaboration solution, built for the cloud – public, private and hybrid. A leader in messaging and collaboration,...
  • Marketing in an Online Community: Idea #4 from Infodoodle Series

    Previously, I shared three ideas around marketing in an online community – I touched on content recommendations , sharing best practices and gathering customer ideas . Today, I want to spend a little time on idea four: #4 Offer pre-sales support...
  • Doug Levy Talks Authentic Customer Relationships vs. Social Media Hype at The Big Social

    Last month, I announced that New York Times bestselling author Paul Spiegelman will kick off The Big Social 2013 with his keynote on employee engagement. Today, I have the added pleasure of introducing our second guest keynote – Doug Levy. Doug...
  • Community Insights: Tracking Responsiveness Within Your Community

    Last month I kicked off my community insights blog series. The first topic from the four-part series focused on measuring the health and vitality of your online community . Today, I want to spend some time focusing on topic #2, which highlights how Telligent...
  • Golf Gets More Social with Titleist

    In 2004 I picked up golf as a way to bond with my dad. Fast forward six years and now I’m a member of Titleist’s online community for golf enthusiasts and players. In the community, members can share their golf stories, discuss tips for improving...
  • Multilingual Social Support Communities: How to Measure the Strategic Value

    From seeking expertise to crowdsourcing new ideas to discovering and sharing knowledge, organizations use online communities for support in a number of ways. So, you may already understand the importance and benefits of social support, but how do you...
  • New York Times Bestselling Author to Deliver Guest Keynote at The Big Social 2013

    Our favorite social time of year is drawing near once again – I’m referring to The Big Social , our annual user group conference, of course. Set to return to the heart of downtown Dallas, September 23-25, The Big Social 2013 will be bigger...
  • Sneak Peek #2: Using Chat to Speed Collaboration

    Here’s a sneak peek at another enhancement we’re introducing as part of our spring software release – chat. Along with onsite notifications (which I blogged about last week ), chat enables a more responsive and engaged community. This...
  • Using Social Media Applications in Social Customer Service Communities

    Social customer service is all about connecting your customers (and prospective customers) with people and information so that they can get help and make better decisions. The foundation, or principle objective, of social customer service is peer-to-peer...
  • 3 Online Community Lessons from Social Media Week

    Social Media Week 2013 in NYC just wrapped up. There was a flurry of events on topics ranging from business to social impact to advertising and lifestyle. I attended events at JWT advertising agency on disruptive companies from diverse industries (film...
  • Social Communities, not just Social Media

    Today, over 1 billion people use social in one form or another. And did you know that social accounts for 25% of the time we spend online? There are tons of other great stats that talk about how important social is, but I don't have to tell you because...
  • Telligent Raises $5 Million in Financing from NXT Capital Venture Finance

    Today, Telligent publicly announced that we received an additional $5 million in financing from NXT Capital Venture Finance. This is another great milestone in Telligent’s history, as it provides additional strength to our existing investor base...
  • Free Tools for Building Exceptional Social Customer Service Experiences

    Customer service is more than just fixing a part, answering a question, sharing a new shortcut or upgrading a product. It’s about creating a better customer experience, which is why customer service is the cornerstone of customer experience. ...
  • Enabling Multi-Language Support for Your Telligent Community

    Each year our annual customer event, The Big Social, gives us an opportunity to discuss product ideas with our diverse range of customers and partners. During this year’s event, I sat down and chatted with one of our partners and was really impressed...
  • Employee collaboration – How collaborative is your organization?

    The Harvard Business Review has been publishing a number of blog posts recently on the topic of employee collaboration, onboarding and evaluation, which provide a bevy of statistics and requisite commentary. A few statistics that stood out to me are:...
  • Build Your Brand, Build Your Community: The Sitecore Social Starter Kit Powered By Telligent

    Your customers and prospective customers expect social capabilities that help them collaborate and connect with relevant information. Recent industry research shows that 80% of online consumers in the US use some form of social tools. Today, people expect...
  • Good References for Great Community Management

    If you are new or ‘newish’ to community management, you are undoubtedly sifting through a trough of information and advice to help you establish your role. Been there, done that – and still doing it! As a community manager, like many...
  • New Social Customer Service eBook: Customer Communities in 7 Steps

    From dialing a 1-800 number to sending an email to a support address, at one time or another we have all turned to these familiar channels to get help or voice our opinion – aka we’ve all used some form of traditional customer service. ...
  • Telligent Awarded Microsoft Digital Marketing Partner of the Year

    Telligent is pleased to announce today that we have been awarded the 2012 Microsoft Digital Marketing Partner of the Year Award. This recognition is a tremendous affirmation of our commitment to delivering exceptional customer experience. It would not...
  • Social Customer Service Webinar Highlights

    Our recent social customer service webinar spurred some great discussions about how to create a better customer experience through online community. We were fortunate to have two social media and community experts, Jeff Sullivan from Dell and Kim Celestre...
  • Making Social a Set of Experiences Rather than a Destination

    In an earlier post, Social Business and the Evolution of the Social Platform , I touched briefly on how Telligent’s platform APIs can be used within other systems, such as Sitecore , to deliver social functionality natively within those systems...
  • Lanham Napier Brings Fanatical Support® to The Big Social

    Last month, I revealed that football legend Roger Staubach will be kicking off The Big Social as our guest keynote speaker. I am still pinching myself actually, because Roger is a personal hero of mine. So, it’s all the more unbelievable to me that...
  • Providing Exceptional Social Customer Service: HealthStream Shares How

    How do we enhance customer service and build personal relationships with nurses and healthcare professionals? This was the challenge that HealthStream , an organization focused on improving the quality of healthcare by assessing and developing the people...
  • Telligent Named a Visionary in 2012 Magic Quadrant for Social CRM

    The results are in and we’re happy to announce that Telligent is recognized as a Visionary in Gartner, Inc.’s recent Magic Quadrant for Social CRM. (1) Gartner includes vendors in the Visionaries quadrant based upon completeness of vision...