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    Multilingual Social Support Communities: How to Measure the Strategic Value

    From seeking expertise to crowdsourcing new ideas to discovering and sharing knowledge, organizations use online communities for support in a number of ways. So, you may already understand the importance and benefits of social support, but how do you...
  • Free Tools for Building Exceptional Social Customer Service Experiences

    Customer service is more than just fixing a part, answering a question, sharing a new shortcut or upgrading a product. It’s about creating a better customer experience, which is why customer service is the cornerstone of customer experience. ...
  • Tyler Tech Gets Social with Clients to Enable Customer-Driven Support

    Tyler Technologies , a leading provider of software and services for local governments, is bringing governance into the modern day with technology that helps more than 10,000 local government entities improve day-to-day operations. Cities, counties...
  • Using Social Media Applications in Social Customer Service Communities

    Social customer service is all about connecting your customers (and prospective customers) with people and information so that they can get help and make better decisions. The foundation, or principle objective, of social customer service is peer-to-peer...
  • How Communities Allow You to Profitably Scale Your Customer Support

    Customer support is a very common use case for online communities, because, if done correctly, there are tremendous benefits that can be gained. Just think, when your customers have an issue, what better way is there to build a better relationship than...
  • How Psion Fosters Open Innovation and Adaptive Ingenuity

    In our latest eBook, Social Customer Service – Customer Communities in 7 Steps , we discuss different business objectives for peer-to-peer communities: ideation, expertise exchange, Q&A, etc. I believe that the best pathway to understanding...
  • Telligent Educates Companies on the Foundation and Tools to Get Social in 2012 + How to Leverage Existing Microsoft Investments

    How many of you believe that social is the new norm? We do, and so do your customers, partners and prospects. That is why we have teamed up with Microsoft to deliver a one of a kind dynamic and social online presence. Your customers and partners expect...
  • Customer Care Dilemma: When Customers Prefer Speed over Effectiveness

    According to NM Incite’s 2012 State of Social Customer Service Report , only 17% of survey respondents said they'd be likely to recommend a brand that provided a slow but effective social care experience. By comparison, 33% would recommend a...
  • New Case Study: AvidXchange Reduces Support Cases by 60%

    AvidXchange , an industry leading provider of automated bill payment solutions, works with a host of different industries and organizations, including customers such as Aetna, EastWest Bank, Brandywine Realty Trust and Equity Office Properties. As the...
  • Social Support +1: Delivering Exceptional Customer Experience with Rackspace and HealthStream

    Rackspace is the open cloud company, delivering open technologies and powering more than 180,000 customers worldwide. Rackspace provides its renowned Fanatical Support® to customers across a broad portfolio of IT products, including Public and Private...
  • An Awesome Customer Experience Starts with Great People on Your CRM Team

    There is a lot of industry talk about customer service these days. Whether business-to-business or business-to-consumer, industries are realizing that the customer experience is the key to success. So, where do you start to please the customer? From...
  • How to Measure the Strategic Value of Online Communities

    Maybe you just launched your community a few months ago. Perhaps you've been up and running for a while. Either way, now is a good time to ask yourself “How is my community doing?” How you answer this question depends on your business...
  • How Social Support Helps Macmillan Cancer Support Change Lives

    We invest a lot of time dreaming up new ways to make social engagement work for business – reducing costs, driving revenue, generating ideas. But what if your work, your mission, is to improve people’s lives? With sincere, awestruck appreciation...
  • Lanham Napier Brings Fanatical Support® to The Big Social

    Last month, I revealed that football legend Roger Staubach will be kicking off The Big Social as our guest keynote speaker. I am still pinching myself actually, because Roger is a personal hero of mine. So, it’s all the more unbelievable to me that...
  • Providing Exceptional Social Customer Service: HealthStream Shares How

    How do we enhance customer service and build personal relationships with nurses and healthcare professionals? This was the challenge that HealthStream , an organization focused on improving the quality of healthcare by assessing and developing the people...
  • The New Era of Support: Resources to Get You Started

    Business as we know it is changing, and that is because your customers’ preferences for how they receive support and interact with your brand is evolving. So how are companies adjusting to the evolving needs of their customers? A great solution...
  • Is Customer Experience the New Marketing?

    In May, Telligent hosted a webinar with three guest speakers – Kate Leggett from Forrester Research, Inc . , Lewis Simons from Cox Communications , and Brendan Cosgrove from Kaseya . While the official title of the webinar was Social Customer Service...
  • API Healthcare Adopts Social for Support Community and Product Innovation

    API Healthcare is the largest healthcare‐specific vendor of workforce management solutions to the healthcare industry. So why adopt a social support community ? API Healthcare’s CEO promised its clients that the company would provide them with a...
  • Customer Care: It’s Not Just What You Do, But How You Do It

    When it comes to caring for our customers, Telligent has taken its commitment to the next level – creating a world-class standard for products and service. Customer service. Customer support. Education. Partner support. In all facets of our customer...
  • Pink for a Cause: Breast Cancer Awareness Month

    Take a look around you this month – farmers across the country are growing pink pumpkins, NFL players are wearing pink cleats, runners and walkers donning pink ribbons are probably zipping through your community right now. But why? It’s Breast...
  • Welcome New Customer: Guidance Software

    We are very excited to announce Guidance Software as one of our newest customers. Guidance Software is a world leader in digital forensics, cyber security and e-discovery solutions. The organization is also recognized worldwide as the industry leader...
  • New Social Customer Service eBook: Customer Communities in 7 Steps

    From dialing a 1-800 number to sending an email to a support address, at one time or another we have all turned to these familiar channels to get help or voice our opinion – aka we’ve all used some form of traditional customer service. ...
  • Telligent Awarded Microsoft Digital Marketing Partner of the Year

    Telligent is pleased to announce today that we have been awarded the 2012 Microsoft Digital Marketing Partner of the Year Award. This recognition is a tremendous affirmation of our commitment to delivering exceptional customer experience. It would not...
  • Social Customer Service Webinar Highlights

    Our recent social customer service webinar spurred some great discussions about how to create a better customer experience through online community. We were fortunate to have two social media and community experts, Jeff Sullivan from Dell and Kim Celestre...
  • Customer Spotlight: HealthStream Cuts Support Costs with Community

    HealthStream helps healthcare organizations take care of their greatest asset: their people. It was looking for a way to create more personal relationships with customers who are primarily nurses and healthcare professionals. It wanted to give them...